Customer Evidence Manager
Core
Own and drive the customer-proof infrastructure (case studies, ROI evidence, video testimonials) that powers Dropbox's managed sales motion to protect customer trust and move deals forward.
Role type
Senior individual-contributor customer evidence manager
Builds
Customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation for Dropbox's full suite of products including AI capabilities and multi-product platforms.
Domain
B2B SaaS sales enablement and customer marketing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B content marketing, customer marketing, sales enablement, building and operating customer evidence/advocacy programs, managing complex B2B sales cycles, partnering with account executives and SDRs, creative/editorial direction, agency management, content taxonomy management, sales content library management, campaign attribution and reporting
Preferred skills
Highspot/Seismic/DocSend proficiency, Salesforce campaign attribution, enterprise/managed sales motion experience in SaaS, AI product evidence development, G2/peer-review program experience, vertical-specific evidence development
Technologies
Highspot, Seismic, DocSend, Salesforce, G2
Responsibilities
Identify advocates, coordinate outreach, manage consent and approvals, set creative/editorial direction, maintain evidence taxonomy and asset library, manage sales content library organization and freshness, run Sales–Marketing feedback sessions, track evidence utilization, partner with Marketing Operations for attribution reporting, provide monthly performance reporting
Seniority
Senior, hands-on IC
