Account Manager, Scale
Core
Own a portfolio of mid-market customers across ANZ, driving commercial growth, retention, and expansion by acting as a commercial partner to mature their use of Braze.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention, upsell, and cross-sell revenue for mid-market accounts
Domain
SaaS / Marketing Technology (Martech)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS account management, revenue growth and retention, portfolio management, commercial negotiation, stakeholder management, usage analysis, whitespace mapping, account health monitoring, forecasting
Preferred skills
Martech/Adtech/CX experience, CRM/marketing automation knowledge, relationship building with senior marketing/CRM/digital leaders
Technologies
Braze platform, CRM systems, marketing automation tools
Responsibilities
Own full accountability for renewal, upsell, and cross-sell of a mid-market book; Prioritize accounts based on growth potential and risk; Generate expansion pipeline via usage analysis and maturity assessment; Partner with Customer Success on account plans and business reviews; Develop commercial proposals and lead negotiations; Identify retention risks using adoption signals; Maintain accurate forecasts and deal progression; Build repeatable plays across the portfolio; Lead virtual and in-person customer meetings with travel.
Seniority
Senior, hands-on IC