Enterprise Customer Success Manager
Core
Senior Customer Success Manager owning mid-market and enterprise healthcare accounts, driving retention, expansion, and executive engagement.
Role type
Senior IC Customer Success Manager (Healthcare SaaS)
Builds
SaaS cloud-based clinical platform for physicians and patients
Domain
Healthcare SaaS / EHR / RCM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, executive engagement, consultative selling, renewal management, whitespace expansion, risk mitigation, product adoption, data storytelling, clinical use case framing
Preferred skills
Experience with lifecycle automation tools, CRM platforms (e.g., Salesforce), customer health monitoring solutions
Technologies
Salesforce, AI-driven insights tools
Responsibilities
Serve as primary point of contact for strategic healthcare customers, develop multi-stakeholder account plans, lead Executive Business Reviews (EBRs), manage full renewal lifecycle, drive cross-sell and upsell transactions, monitor customer health signals, drive feature adoption, partner with cross-functional teams
Seniority
Senior, hands-on IC
