Enterprise Customer Success Manager
Core
Senior Customer Success Manager owning a portfolio of mid-market and enterprise healthcare customers, acting as a strategic advisor to drive platform adoption, renewals, and expansion revenue.
Role type
Senior IC Customer Success Manager (Healthcare SaaS)
Builds
Long-term platform partnerships and revenue growth for healthcare delivery organizations
Domain
Healthcare SaaS / Clinical Platforms
Required skills
Strategic account planning, executive engagement, consultative selling, renewal management, whitespace expansion, risk mitigation, product adoption, data storytelling, clinical use case framing, CRM proficiency
Preferred skills
Experience with ambulatory/specialty/enterprise health systems, lifecycle automation tools, customer health monitoring solutions
Technologies
Salesforce, CRM platforms, lifecycle automation tools, customer health monitoring solutions
Responsibilities
Serve as primary point of contact for strategic healthcare accounts; Develop and execute multi-stakeholder account plans; Lead Executive Business Reviews (EBRs) with senior leadership; Own the full renewal lifecycle; Drive cross-sell and upsell transactions; Monitor customer health and mitigate at-risk accounts; Drive feature adoption through targeted campaigns; Partner with cross-functional teams for seamless customer journey.
Seniority
Senior, hands-on IC