Key Account Manager
Core
Strategic advisor and growth engine for Acquia's most strategic enterprise partnerships in North America, focusing on retention, health, and commercial expansion.
Role type
Senior Key Account Manager (SaaS/Cloud)
Builds
Digital customer experiences using open source Drupal DXP for global organizations
Domain
SaaS / Cloud Infrastructure / Digital Experience Platforms
Deliverable
client delivery
Required skills
Strategic account growth, complex SaaS sales, stakeholder management, churn mitigation, territory planning, CRM hygiene
Preferred skills
AI tool collaboration, cross-functional leadership
Technologies
Salesforce.com, Google Workspace
Responsibilities
Negotiate and close expansion opportunities (upsells/cross-sells), build deep relationships with key stakeholders and procurement teams, partner with Renewal Managers to mitigate churn risk, act as customer advocate to resolve issues, execute data-driven territory plans for LTV maximization, maintain rigorous CRM hygiene for forecasting.
Seniority
Senior, hands-on IC