Senior Solution Engineer
Core
Design and deliver complex, scalable AI and cloud communication solutions for enterprise customers, acting as a technical leader and trusted advisor.
Role type
Senior Solution Engineer (Pre-sales & Delivery)
Builds
Agentic AI architectures, omnichannel automation solutions, and CPaaS integrations for enterprise prospects.
Domain
Telecommunications, Cloud Communications (CPaaS), Artificial Intelligence (AI Agents), Customer Engagement
Deliverable
production ML models | product features | client delivery
Required skills
Technical pre-sales, solution architecture design, CPaaS/SaaS expertise, REST API integration, project management, stakeholder influence, mentoring
Preferred skills
Voice products experience, advanced configuration of complex solutions, industry best practices knowledge
Technologies
AgentOS, AI Hub, REST APIs, SFTP, multi-agent systems, RAG, FAQ systems
Responsibilities
Translate customer workflows into agentic AI architectures; lead technical discovery, demos, and POCs; configure and customize solutions; mentor team members; influence product roadmaps based on market needs.
Seniority
Senior, hands-on IC with mentorship responsibilities
