Principal Solutions Engineer, West
Core
Principal Solutions Engineer partnering with Sales to guide prospective customers through discovery, design, and validation of AI-powered customer experience solutions.
Role type
Principal Solutions Engineer (Pre-sales/Consulting)
Builds
AI-powered virtual agents, real-time agent assist, and conversation intelligence platforms
Domain
Enterprise Software / Contact Center AI / Conversational AI
Deliverable
product features
Required skills
Contact center solutions architecture, Large Language Models (LLMs), Small Language Models (SLMs), CRM integration, Telephony systems (SIP, SBC, IVR), SaaS solution architecture, ROI modeling
Preferred skills
Pre-sales experience, Consulting mindset, AI/ML technologies, Contact center transformation strategies
Technologies
Salesforce, Genesys, NICE, Five9, Amazon Connect, LLMs, SLMs, RAG, Speech recognition
Responsibilities
Act as a consultative partner to uncover business objectives and technical environments; Lead technical discovery sessions for contact center infrastructure; Qualify and translate customer requirements into scalable configurations; Design and deliver tailored product demonstrations; Own technical design and delivery of proof-of-value (POV) engagements; Run ROI workshops and build business case models; Serve as technical liaison between Sales, Product, and Engineering.
Seniority
Principal, strategic advisor & hands-on technical expert
