Customer Success Manager, Scaled Accounts
Core
Partner with growing enterprise customers in Japan to drive adoption, retention, and satisfaction through time-bound engagements and scalable strategies for Asana's collaboration platform.
Role type
Senior Customer Success Manager (Scaled Accounts)
Builds
Customer retention, usage depth, and value realization for the Asana work graph
Domain
SaaS / Project Management / Collaboration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, change management consulting, strategic business reviews, cross-functional partnership, risk identification, expansion opportunity spotting, voice of customer advocacy
Preferred skills
AI tool curiosity, self-sufficiency enablement, process-oriented prioritization
Technologies
Asana platform
Responsibilities
Conduct 1:1 and scaled engagements to drive customer outcomes; consult on change management and lead design workshops; partner with Sales/Renewals to flag risks and identify expansion; liaise with Support/Finance to resolve issues; serve as the voice of Japanese customers to Product and business leaders
Seniority
Mid-Senior, hands-on IC