Technical Account Manager
Core
Partner with Enterprise customers to maximize business value of Miro's Innovation Workspace by acting as a fractional strategic advisor for workflow optimization, AI adoption, and change management.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer adoption of Miro's core and emerging AI capabilities within enterprise innovation operating models
Domain
Enterprise SaaS / Collaborative Innovation Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Workflow optimization, Platform adoption strategy, Change management, Platform analytics, Executive-level facilitation, Cross-functional workshop leadership
Preferred skills
API and integration knowledge, Collaboration tooling expertise, Product/service development workflow familiarity
Technologies
Miro Innovation Workspace, APIs, Enterprise IT ecosystems
Responsibilities
Guide customers in designing and evolving workflows across the innovation lifecycle, Monitor platform health and engagement to deliver proactive recommendations, Equip internal champions to scale adoption across departments, Collaborate on Quarterly Business Reviews to demonstrate ROI, Provide adoption reporting and business outcome analytics, Navigate organizational change to embed Miro as a strategic pillar
Seniority
Senior, hands-on IC with strategic autonomy
