Engagement Advisory Manager - Unified Support
Core
Manage short-term customer engagements to support onboarding, adoption, and long-term customer success using data and feedback to identify needs and risks.
Role type
Engagement Advisory Manager
Builds
Reusable knowledge and self-service assets to support customers and partners at scale
Domain
Enterprise Software and Services
Deliverable
client delivery
Required skills
Customer success expertise, data analysis, commercial awareness, relationship building, negotiation, cross-functional collaboration
Preferred skills
Experience in matrix-rich organizations, initiative, curiosity about product use cases
Technologies
None explicitly stated
Responsibilities
Manage short-term customer engagements, create reusable knowledge assets, deliver one-to-many communications (webinars, guidance), support customer advocacy and retention
Seniority
Mid-level, hands-on IC
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
