Customer Success Engineer
Core
Drive product adoption, retention, and growth for enterprise customers of an AI-first hybrid observability platform by resolving technical issues, providing training, and acting as a trusted advisor.
Role type
Senior Customer Success Engineer (Technical)
Builds
Customer success outcomes, product adoption, and retention within the LogicMonitor observability platform
Domain
IT Infrastructure Management (ITIM), Cloud Observability, SaaS
Deliverable
product features | dashboards & analysis
Required skills
Troubleshooting methodology, Linux administration, Windows administration, Network administration, Cloud platform management (AWS, Azure), SaaS ITIM product support, Scripting, Salesforce proficiency
Preferred skills
None stated
Technologies
LogicMonitor, AWS, Azure, Linux, Windows, Salesforce
Responsibilities
Assist accounts through implementation and onboarding processes; Provide initial basic training to new accounts; Shepherd clients through professional services engagements; Manage customer cases effectively meeting defined SLAs; Identify and address proactive opportunities to provide value to customers; Conduct Renewal Cycle business reviews showcasing product value
Seniority
Mid-Senior, hands-on IC
