Senior Director Client Services (Remote)
Core
Define and execute Client Services strategy, drive organizational performance, and deliver exceptional client outcomes for benefits technology and services.
Role type
Senior Director, Client Services (Strategy & Organizational Effectiveness)
Builds
Client programs maximizing benefits investment, minimizing risk, and engaging employees with easy-to-use solutions.
Domain
HR Technology / Benefits Administration / Healthcare
Required skills
Strategic planning, organizational change management, executive stakeholder influence, workforce planning, talent strategy, client experience management, business transformation, operational performance improvement, risk management, cross-functional partnership building.
Preferred skills
Benefits Administration, HR Technology, Healthcare, Technology.
Responsibilities
Define and execute Client Services strategy aligned to enterprise objectives; drive improvements in client retention, satisfaction, and operational performance; partner with HR and business leaders on workforce planning and leadership development; provide executive oversight for strategic client relationships and enterprise risks; lead initiatives to improve scalability and efficiency; evaluate industry trends to inform future strategy.
Seniority
Senior Director, executive leadership level
