Sr Manager, Customer Solution Engineering
Core
Lead a Customer Solution Engineering team as the technical counterpart to Regional Sales leadership, driving ACV and Net Dollar Retention through strategic customer engagement and sales partnerships.
Role type
Senior Manager, Customer Solution Engineering
Builds
A high-performing Customer Solution Engineering team and strategic customer engagement pipelines
Domain
Enterprise SaaS, Subscription Economy, Billing & Revenue Recognition
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, executive-level sales partnership, technical advisory, quote-to-cash expertise, subscription billing knowledge, order-to-cash (OTC) experience, enterprise architecture understanding
Preferred skills
Experience managing large diversified customer portfolios, consultative selling culture building, coaching and motivation
Technologies
SaaS platforms, subscription billing systems, revenue recognition tools
Responsibilities
Partner with Regional Vice Presidents of Sales to lead sales campaigns for strategic customers; Build trust-based executive relationships and support customer workshops/QBRs; Drive renewal forecast accuracy and long-term customer success initiatives; Hire, coach, and enable a high-performing team; Collaborate cross-functionally with Sales, Product, and Support to drive growth
