Manager - Customer Solutions Engineering
Core
Lead a team of Cloud Engineers to provide technical strategy, engagement, and high-value deliverables for Fastly's largest and most complex customers to ensure growth and retention.
Role type
Manager, Customer Solutions Engineering
Builds
Customer success outcomes, technical alignment, and operational workflows for enterprise clients
Domain
Edge cloud platform / Internet infrastructure
Deliverable
client delivery
Required skills
Technical leadership, strategic planning, stakeholder management, client relationship management, process design, cloud architecture knowledge, scripting/software development
Preferred skills
Pre-sales or post-sales experience, experience in Sales Engineering or Technical Account Management, ability to travel
Technologies
Cloud platforms, internet architecture
Responsibilities
Lead a team of highly-technical customer engineers to ensure overall customer success; Develop strategic direction and execute on key objectives for Customer Solutions Engineering; Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering; Champion customer asks internally including escalations and technical requirements; Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs
Seniority
Manager, people leadership
