Manager, Customer Support Engineering
Core
Lead and develop a team of Customer Solutions Engineers to provide high-quality technical support for enterprise dbt Cloud customers, driving product adoption and retention.
Role type
Manager, Customer Solutions Engineering
Builds
dbt Cloud (analytics engineering platform)
Domain
Data infrastructure / Analytics Engineering
Deliverable
client delivery
Required skills
Team leadership, technical support management, complex problem-solving, project management, SQL, analytics engineering tools, cross-functional collaboration
Preferred skills
Enterprise SaaS experience, global team management, bug triage, product feedback integration
Technologies
dbt Cloud, SQL
Responsibilities
Lead and develop a team of Customer Solutions Engineers across APJ regions; Strategize and implement support processes to enhance operations; Foster a culture of continuous learning and professional growth; Collaborate with cross-functional teams to enhance customer satisfaction; Monitor and analyze team performance; Advocate for customers within the organization to influence product development.
Seniority
Manager, hands-on leadership