Customer Success Manager, Enterprise
Core
Coach enterprise customers to achieve business goals, maximize platform value, and drive retention and growth for LogicMonitor's AI-first hybrid observability platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption, retention, and expansion of IT infrastructure monitoring solutions
Domain
IT Infrastructure Management / Observability / SaaS
Deliverable
client delivery
Required skills
Account management, customer success, de-escalation, success planning, relationship building, subscription renewal management, growth opportunity identification
Preferred skills
Technical degrees (CS/CIS), IT infrastructure knowledge (Windows/Mac, cloud, networking, monitoring), SaaS experience
Technologies
LogicMonitor, Windows, Mac, Cloud computing, Networking, Infrastructure monitoring
Responsibilities
Coach customers to achieve business goals, drive platform adoption, ensure subscription renewals, uncover growth opportunities, handle escalations, develop success plans
Seniority
Senior, hands-on IC
