Technical Customer Success Manager - Americas
Core
Retain and grow 25-40 large customers (ARR $20k-$100k+) for PostHog, a product-led platform for product analytics, session replay, feature flags, and AI-powered insights.
Role type
Technical Customer Success Manager (Americas)
Builds
Customer retention and growth for PostHog's product suite
Domain
SaaS / Product Analytics / Developer Tools
Deliverable
client delivery
Required skills
Technical troubleshooting, configuration advice, relationship building, data analysis, escalations management, product knowledge
Preferred skills
Pre-sales experience, Technical Account Manager experience, developer tools background, product analytics expertise
Technologies
PostHog, SQL, session replay, feature flags, A/B testing, data pipelines
Responsibilities
Build relationships with key stakeholders at customer companies, investigate and resolve technical issues independently, manage customer feedback loop, monitor usage and revenue data for health signals, handle pricing and credit renewals
Seniority
Mid-Senior, hands-on IC
