Technical Customer Success Manager - Americas
Core
Retain and grow 25-40 enterprise customers (ARR $20k-$100k+) for PostHog, an autonomous AI-powered product analytics and development platform.
Role type
Technical Customer Success Manager
Builds
Customer retention and growth for a SaaS platform serving product teams and developers
Domain
SaaS / Product Analytics / Developer Tools
Deliverable
client delivery
Required skills
Technical troubleshooting, configuration advice, customer relationship management, data analysis, automation building
Preferred skills
Pre-sales or Technical Account Manager experience, knowledge of developer tools (feature flags, A/B testing, data pipelines)
Technologies
PostHog platform, SQL, Slack, PRs
Responsibilities
Investigate and resolve technical issues independently, manage customer escalations, monitor usage and revenue data to prevent churn, gather and relay customer feedback to product teams
Seniority
Individual Contributor, mid-senior level