Customer Success Manager, Mid-Market
Core
Manage a portfolio of high-value SaaS customers to ensure they achieve defined business outcomes and realize measurable value through LearnUpon's learning platform.
Role type
Mid-market Customer Success Manager
Builds
Customer retention, renewal readiness, and expansion opportunities
Domain
SaaS / EdTech / Learning Management Systems
Required skills
consultative engagement, structured success planning, commercial awareness, stakeholder management, portfolio management, problem-solving, travel readiness
Preferred skills
eLearning domain expertise, API/integration familiarity, scaled SaaS environment experience
Responsibilities
Own a portfolio of customers ensuring defined business outcomes; Develop deep understanding of customer objectives and align solutions to success metrics; Lead structured success planning and ongoing engagement including business reviews; Ensure customers are positioned for successful renewals and expansion; Act as a trusted advisor guiding customers toward improved outcomes; Identify expansion opportunities based on customer outcomes and usage; Collaborate cross-functionally with Implementation, Support, and Solutions teams; Maintain strong operational discipline including account insights and prioritization