Senior Customer Success Manager
Core
Partner with Braze Reseller teams in South Korea to drive renewals, retention, and net retention targets for reseller customers.
Role type
Senior Customer Success Manager (Reseller Ecosystem)
Builds
Customer success plans, community events, and strategic guidance for reseller partners.
Domain
SaaS / Customer Engagement / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, strategic planning, community building, data analysis, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation), cross-functional collaboration
Preferred skills
Hands-on experience with Braze platform, experience with comparable customer engagement platforms, knowledge of Korean market message channels (KakaoTalk, LMS/MMS)
Technologies
Gainsight, Looker, Salesforce, KakaoTalk, LMS, MMS
Responsibilities
Drive renewals and retention for reseller customers, manage a portfolio of reseller partners, build customer communities, analyze product usage to identify risks and opportunities, provide strategic guidance and enablement to resellers, coordinate technical escalations, advocate for customer feedback to product development.
Seniority
Senior, hands-on IC