Customer Architect - Belgium
Core
Trusted Technical Advisor responsible for defining technical success plans, driving adoption, and expanding Elastic solutions (Observability, Cybersecurity, Enterprise Search) to achieve customer business goals and grow ARR.
Role type
Senior Customer Architect (Technical Advisor)
Builds
Technical Success Plans and customer adoption roadmaps for Elastic cloud-based solutions
Domain
Enterprise Software / SaaS (Search, Security, Observability)
Deliverable
client delivery
Required skills
Technical expertise in Observability, Cybersecurity, and Enterprise Search; Hands-on experience with cloud-based software solutions; Ability to translate business goals into technical requirements; Project leadership and multi-project management
Preferred skills
Experience with Elastic stack (Elasticsearch, Logstash, Kibana); Solutions Architect or Technical Consultant background
Technologies
Elastic Stack (Elasticsearch, Logstash, Kibana), Cloud-based software solutions
Responsibilities
Define and communicate technical success criteria and detailed Technical Success Plans for customers; Collaborate with account teams to provide technical coverage and support customer onboarding; Identify and eliminate technical frictions to ensure smooth adoption; Liaise between customers and support teams to optimize resolution experiences; Proactively suggest upgrades and enhancements to increase solution consumption and drive ARR; Foster ongoing customer relationships to sustain usage and expansion
Seniority
Senior, hands-on IC