Lead Customer Success Manager
Core
Guide enterprise customers through the entire lifecycle of engagement with Amperity's AI-first identity resolution and customer data platform, driving adoption, value realization, and strategic partnerships.
Role type
Lead Customer Success Manager (Enterprise SaaS)
Builds
Customer adoption of identity resolution agents and enterprise Customer Data Agents
Domain
Customer Data Platforms (CDP), Identity Resolution, AI/ML, Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise customer success management, strategic account planning, data infrastructure/analytics knowledge, marketing technology landscape expertise, executive stakeholder management, ROI analysis, cross-functional collaboration, consultative selling, AI tool proficiency
Preferred skills
Background in consumer brands, personalization, paid media, lifecycle marketing, Fortune 100 account experience, solution architecture understanding, generative AI application for customer materials
Technologies
Amperity platform, identity resolution agents, Customer Data Agents, martech tools
Responsibilities
Develop customer-centric positions based on annual strategic direction; proactively communicate progress and identify risks; participate in solutioning against customer use cases; drive Monthly Business Reviews (MBRs) and Executive Business Value discussions; deliver ROI and value materials; present new use cases and platform capabilities; engage with late-stage prospects; build relationships with key customer stakeholders; identify upsell/cross-sell opportunities; surface competitive threats and themes to internal teams
Seniority
Senior, hands-on IC with strategic leadership