AI Customer Success Manager - SMB (Automotive)
Core
Drive adoption, retention, and value realization for small business customers using Podium's AI Interaction Management platform.
Role type
Regional Customer Success Manager (SMB)
Builds
Customer success outcomes and product adoption for local businesses
Domain
SaaS / AI Agents / Local Business Services
Deliverable
client delivery
Required skills
Customer success management, SaaS product knowledge, AI technology familiarity (LLMs, Voice AI), upselling/cross-selling, customer retention strategies, stakeholder management, problem-solving, analytical abilities, cross-functional collaboration
Preferred skills
Growth-oriented mindset regarding AI, experience with customer success platforms, CRM proficiency, online reputation management knowledge
Responsibilities
Serve as primary post-sales contact for SMB customers, drive product adoption and utilization, identify upsell/cross-sell opportunities, manage renewals and retention, conduct customer check-ins to assess satisfaction and optimize usage, act as customer advocate to relay feedback to product/engineering teams
Seniority
Individual Contributor, early-mid career