Customer Technical Architect
Core
Customer-centric technical thought leader and evangelist who removes technical barriers, enables customers to use LogicMonitor products effectively, and translates customer requests into actionable product priorities.
Role type
Senior Customer Technical Architect (Pre-Sales/Enablement)
Builds
Technical enablement frameworks, training curriculum, and actionable product feedback loops for IT infrastructure customers.
Domain
IT Infrastructure Management, Observability, Cloud & On-Premises Hybrid Environments
Deliverable
product features | client delivery
Required skills
IT Infrastructure architecture, Cloud native architectures, Containerization, Observability, DevOps, Linux/Windows administration, API solution delivery, Technical writing, Public speaking, Troubleshooting
Preferred skills
Virtualization, Storage systems, Load Balancers, Database administration, Scripting (Groovy, PowerShell, Ruby), Distributed team collaboration
Technologies
VMWare, Hyper-V, Xen Server, Netapp, EMC, HP LeftHand, Dell Equallogic, f5 bigIP, Netscaler, Barracuda, IIS, Apache, Tomcat, Active Directory, SQL, MySQL, Postgress, WMI, PerfMon, JDBC, SNMP, SMTP, JMX, groovy, powershell, ruby
Responsibilities
Help customers and prospects answer 'how' questions regarding best practice product usage; Provide technical know-how and tooling for problems outside standard professional services scope; Translate internal and customer requests into prioritized information for Product and Engineering; Drive an engaging technical training curriculum; Collaborate across Sales, Customer Success, and Product teams.
Seniority
Senior, hands-on IC with strategic enablement focus