Technical Account Manager, AWS Enterprise Support
Core
Trusted advisor and cloud operations architect helping Enterprise Support customers gain value from AWS technology by crafting strategies to drive adoption and usage of AWS services.
Role type
Senior IC Technical Account Manager (Cloud Operations & Strategy)
Builds
Cloud adoption strategies, operational health improvements, and cost reduction initiatives for enterprise customers.
Domain
Cloud Computing / AWS Enterprise Services
Deliverable
client delivery
Required skills
Cloud architecture, operational troubleshooting, stakeholder management, incident management, risk management, workshop facilitation, solution design
Preferred skills
Multi-cloud experience (AWS, Azure, GCP), programming/scripting (Java, Python, Perl, Ruby, C#, PHP), DevOps practices, CI/CD, containerization (Docker, Kubernetes), infrastructure as code (Puppet, Chef)
Technologies
AWS (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT), Kubernetes, Docker, Puppet, Chef, Java, Python, Perl, Ruby, C#, PHP
Responsibilities
Provide technical guidance and advocate for customers; ensure AWS environments remain operationally healthy while reducing cost and complexity; drive technical discussions regarding incidents, trade-offs, and risk management; consult with partners from developers to C-suite executives; proactively identify opportunities for customers to gain additional value from AWS; provide detailed reviews of service disruptions and metrics; solve problems across different customers as they migrate workloads to the cloud; uplift customer capabilities by running workshops and immersion days.
Seniority
Senior, hands-on IC