Customer Account Manager - Strategic - West
Core
Own relationships with strategic enterprise customers, driving adoption, retention, and expansion to deliver measurable business impact.
Role type
Senior Enterprise Customer Account Manager
Builds
Enterprise customer success and revenue growth for a developer skills assessment platform
Domain
SaaS / HR Tech / Developer Ecosystems
Deliverable
client delivery
Required skills
Enterprise account management, strategic account planning, executive relationship building, commercial negotiation, forecasting, cross-functional leadership
Preferred skills
HR tech experience, developer ecosystem knowledge, multi-product adoption leadership
Responsibilities
Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats. Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes. Develop and execute account strategies that connect customer objectives with HackerRank's mission, ensuring long-term value realization and growth. Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning. Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value. Run proactive engagement cadences including QBRs, success check-ins, and executive reviews. Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion. Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.
Seniority
Senior, hands-on IC
