Technical Account Manager
Core
Own the ongoing technical relationship for enterprise customers, acting as a trusted technical advisor to drive product adoption, retention, and value realization.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer success outcomes, technical adoption, and product value for enterprise clients
Domain
SaaS / Customer Engagement Platform / Marketing Technology
Deliverable
client delivery
Required skills
Technical product expertise, solution architecture, discovery and requirements gathering, project management, technical enablement, stakeholder management, problem solving
Preferred skills
Bilingual skills beyond English, experience with SaaS/Mobile/API/Programming
Technologies
Braze platform, SaaS, Mobile, API
Responsibilities
Drive technical adoption and value for assigned enterprise accounts; Help customers instrument and refine Braze across their stack; Facilitate discovery conversations and recommend solutions; Support day-to-day technical inquiries and optimization requests; Empower customer engineering teams through enablement and education; Create solutions documentation and drive technical work streams; Validate product use cases and translate customer requirements to the product team
