Technical Support Engineer (L1/Frontline Support)
Core
First-line technical support for a market data platform serving financial trading firms, handling API usage, onboarding, authentication, integration, and billing issues.
Role type
L1 frontline technical support engineer
Builds
Real-time and historical market data (futures, options, equities) via unified API for trading firms
Domain
Financial technology / Market data infrastructure
Deliverable
client delivery
Required skills
Python, troubleshooting tools (Wireshark, tcpdump, curl, SQL), API integration knowledge
Preferred skills
Financial trading/market data domain knowledge, observability tools (Grafana, Prometheus, Loki), DevRel experience, early-stage startup experience
Technologies
Python, Wireshark, tcpdump, Grafana, Prometheus, Loki, Sentry, SQL
Responsibilities
Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing; Escalate complex issues to senior support or engineering with reproduction steps; Contribute to documentation, FAQs, and onboarding materials; Write technical tutorials and guides; Manage online developer communities
Seniority
Junior to Mid-level, hands-on IC