Partner Customer Success Manager
Core
Partner Customer Success Manager role split 80% on enabling/coaching channel partners to deliver customer success and 20% on high-touch strategic engagement for enterprise/mid-market customers.
Role type
Senior IC Partner Customer Success Manager
Builds
Scalable partner enablement programs and high-touch customer success plans for enterprise clients
Domain
SaaS Content Management (ICM) / Enterprise AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Channel partner enablement, high-touch customer success, strategic account planning, churn risk management, executive alignment, data-driven insights, program building from scratch, stakeholder management
Preferred skills
Channel partner GTM experience, coaching/mentoring experience, Salesforce/Tableau proficiency, content management/AI use cases knowledge
Responsibilities
Design and execute partner enablement strategies; coach partner CSMs on adoption and retention; manage enterprise customer success plans; identify expansion opportunities; monitor customer health and risks; adapt strategies for diverse partner maturity levels
Seniority
Senior, hands-on IC
