Customer Success Manager
Core
Mid-Market Customer Success Manager helping customers adopt Samsara's IoT platform to improve safety, efficiency, and sustainability of physical operations.
Role type
Mid-Market Customer Success Manager
Builds
Customer success plans, workshops, and adoption of IoT platform features for fleet and field service clients.
Domain
IoT / Connected Operations / SaaS
Deliverable
production ML models
Required skills
Customer success management, account management, technical product understanding, cross-functional collaboration, problem-solving, stakeholder communication, strategic planning, workshop facilitation, AI tooling usage.
Preferred skills
Renewal and growth quota experience, Fortune 500 client support, API and integration knowledge, unstructured environment adaptability.
Technologies
Samsara platform, AI tooling, APIs
Responsibilities
Manage a portfolio of 100-200 named accounts; compose joint success plans with customers; conduct workshops to understand operations and recommend workflow changes; explain technical platform capabilities to non-technical audiences; contribute to team playbooks and workflows; champion company cultural principles.
Seniority
Mid-level, hands-on IC