Customer Success Manager
Core
Trusted advisor helping customers navigate their journey on MongoDB, maximizing customer lifetime value, retention, and revenue realization.
Role type
Senior Customer Success Manager (Technical)
Builds
Customer success strategies, retention plans, and advocacy programs for MongoDB deployments.
Domain
SaaS / Database Technology / Enterprise Software
Required skills
Technical customer success, account management, business reviews, revenue forecasting, internal collaboration, technical advisory
Preferred skills
Experience with consumption-based products, AI-driven tools, executive engagement
Technologies
MongoDB, AWS, Google Cloud, Microsoft Azure, AI-driven tools
Responsibilities
Proactively identify risks and ensure deployment health; conduct comprehensive customer business reviews; own account plans to drive maturity and lifetime value; track and report progress against key business outcomes; amplify customer voice to inform product roadmap; connect customers with internal resources.
Seniority
Senior, hands-on IC
