Senior Customer Engagements Manager
Core
Shape executive engagement strategies for Cloudflare's top enterprise customers to drive account growth and deepen relationships.
Role type
Senior Customer Engagements Manager (Strategic Account Partner)
Builds
Executive engagement frameworks, playbooks, and narrative strategies for C-suite interactions.
Domain
B2B SaaS / Enterprise Technology / Cybersecurity
Deliverable
product features
Required skills
Strategic account management, executive influence, stakeholder alignment, narrative development, facilitation, commercial orientation, problem-solving, cross-functional collaboration
Preferred skills
Management consulting, investment banking, corporate strategy, technology sales, enterprise sales
Technologies
AI tools, data analytics platforms
Responsibilities
Serve as strategic operating partner for Top 250 accounts to align internal teams and drive growth; Partner with account teams and C-Suite to design and execute executive engagement strategies; Develop modular narrative frameworks and talk tracks for executives; Facilitate in-person executive-level engagements; Innovate engagement formats using AI and emerging tools.
Seniority
Senior, hands-on IC