Customer Success Manager
Core
Retain and expand global small-customer business and partner relationships in Japan or the Asia-Pacific region using a low-touch model.
Role type
Customer Success Manager (Global Tech Touch)
Builds
Customer retention, contract renewals, and service delivery for small customers in the Asia-Pacific region.
Domain
Space technology, satellite imaging, remote sensing, GIS, and geospatial data.
Deliverable
client delivery
Required skills
Geospatial technologies (GIS, Remote Sensing), QGIS, ESRI, GEE, Salesforce (SFDC), Sales negotiation, Contract management, Upselling, English (fluent), Japanese (working proficiency preferred)
Preferred skills
Experience working with customers in the Asia-Pacific region, Creative problem solving, Multitasking
Technologies
QGIS, ESRI, GEE, Salesforce (SFDC)
Responsibilities
Provide low-touch onboarding and training, deliver support for successful service delivery, communicate consistently with clients throughout the contract lifecycle, initiate negotiations and execute contract renewals/expansions, identify upselling opportunities, escalate important issues.
Seniority
Mid-level (4+ years experience)