Senior Customer Experience Manager
Core
Lead B2B client relationships and drive customer success strategies for Payoneer's Workforce Management (WFM) business in the Americas.
Role type
Senior Customer Experience Manager (Americas)
Builds
Global workforce solutions including Employer of Record (EOR), payroll, and compliance management for international teams.
Domain
Financial Technology / Workforce Management
Required skills
Strategic thinking, leadership, B2B account management, CRM proficiency, data analysis, cross-functional collaboration, global account management
Preferred skills
Experience in SaaS environments, upselling/cross-selling strategies, product adoption guidance
Responsibilities
Own and drive customer success strategies for long-term retention and growth; Lead high-value client relationships and oversee onboarding; Act as strategic partner for key clients and resolve escalations; Collaborate with sales and product teams to drive account expansion; Gather and analyze customer feedback to drive product improvements; Build and maintain strong partnerships with Customer Success Managers.
Seniority
Senior, hands-on IC with leadership responsibilities