Strategic Customer Success Manager - MarTech / AdTech, US
Core
Act as a trusted advisor and connective tissue for global, strategic enterprise accounts in the MarTech/AdTech space, driving adoption, retention, and expansion through complex, multi-threaded relationships.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Global virtual account teams, AI-powered customer programs, and tailored success plans for large, complex organizations.
Domain
MarTech / AdTech / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account management, cross-functional team orchestration, executive stakeholder influence, AI solution advocacy, business acumen, SaaS platform fluency, data interpretation, CRM proficiency
Preferred skills
AdTech/MarTech industry experience, experience with global flagship accounts ($1M+ ARR), cloud-based SaaS support
Technologies
Salesforce, Asana, JIRA, Notion, Catalyst, Looker, Tableau, Google Analytics
Responsibilities
Own the full lifecycle for a portfolio of global strategic accounts; embed as a trusted advisor across decentralized buying centers; act as the quarterback for a global virtual account team; design and scale AI-powered customer programs; drive adoption and consumption growth; own expansion and upsell motions; lead strategic success planning (QBRs/EBRs); guide build-vs-buy evaluations; navigate complex commercial and governance realities; build executive presentations and value documents; serve as the vital link between customers and the company.
Seniority
Senior, hands-on IC
