Customer Success Manager
Core
Build long-term strategic partnerships with large enterprise customers to drive product adoption, operational efficiency, and value realization for Axon's safety and justice ecosystem.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Strategic customer partnerships and product adoption plans for law enforcement and public safety agencies
Domain
Public Safety / Law Enforcement Technology
Required skills
Enterprise account management, strategic partnership building, executive business reviews (QBRs), project management, process improvement, data analysis for adoption tracking, cross-functional collaboration, renewal and expansion enablement
Preferred skills
Experience with body-worn cameras or VR training, industry best practices in public safety
Technologies
Data-analysis tools, Axon product line (body-worn cameras, Fusus, VR training)
Responsibilities
Facilitate executive business reviews and annual ROI conversations; Develop success plans and track product adoption metrics; Act as liaison between Sales, Support, and Product teams; Identify risks and manage high-impact escalations; Drive upsell/cross-sell opportunities; Collect and funnel customer feedback to influence product roadmap
Seniority
Senior, hands-on IC