Enterprise Customer Success Manager - EMEA
Core
Strategic account management for high-value enterprise customers to maximize Net Dollar Retention (NDR) and drive growth in cloud-based analytics and business intelligence.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, upsell/cross-sell strategies, and product adoption initiatives for enterprise clients.
Domain
SaaS, Cloud Analytics, Business Intelligence
Required skills
Strategic account management, Net Dollar Retention (NDR) growth, complex enterprise sales navigation, data analysis, SQL, data visualization, cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery), ETL, production BI implementation.
Preferred skills
Startup experience, Python, native AI tools.
Responsibilities
Build relationships with decision-makers, guide customers on platform optimization, develop NDR growth strategies, advocate for product enhancements, execute success plans, deliver training sessions.
Seniority
Senior, hands-on IC