Technical Account Manager
Core
Serve as the primary technical liaison and trusted advisor for key customers, helping them deploy, adopt, and maximize value from Axon's devices and cloud software.
Role type
Senior Technical Account Manager
Builds
Customer success and product adoption for law enforcement and government agencies
Domain
Public Safety / Law Enforcement / Government
Deliverable
client delivery
Required skills
IT support and deployment experience, customer relationship management, technical troubleshooting (Tier 2), change management, networking (routing/switching/Wi-Fi), database administration, digital video/mobile communications/IP security/IAM/SaaS knowledge
Preferred skills
Experience with law enforcement and/or government agencies, knowledge of Microsoft Azure/Entra ID, AWS RDS, PostgreSQL, Oracle, MySQL
Technologies
Axon devices, cloud software, Salesforce, Microsoft SQL Server, Active Directory, Azure Entra ID, TCP/IP, DHCP, DNS, SSH, Firewalls, AWS RDS, PostgreSQL, Oracle, MySQL, Db2
Responsibilities
Monitor support tickets and provide technical troubleshooting, provide customer training, maintain and report on KPIs and SLRs, communicate customer feedback to engineering teams, identify and document bugs, manage internal deployment records, collaborate on software and hardware deployments, create or improve technical documentation
Seniority
Senior, hands-on IC
