Customer Service Systems Engineer, Government
Core
Own and improve systems supporting OpenAI's government work, focusing on Salesforce Service Cloud and related integrations to enable support teams.
Role type
Senior IC systems engineer (Salesforce/Government)
Builds
Government support platforms, workflows, data models, and integrations
Domain
Government services + Salesforce ecosystem
Required skills
Salesforce Service Cloud (Apex, LWC, Flow, data modeling), government environment operations, system ownership, software engineering fundamentals (Python/Java), security and permissions management, incident response
Preferred skills
Salesforce certifications (Platform Developer II, Service Cloud Consultant, etc.), AI/automation in support operations
Technologies
Salesforce, Apex, Lightning Web Components, Flow, Python, Java
Responsibilities
Design and build maintainable service workflows and integrations; partner with government and security teams to translate constraints into solutions; improve reliability through automated tests and incident response; document architecture and recovery paths
Seniority
Senior, hands-on IC
