Support Delivery Lead, Government
Core
Lead technical support for U.S. Government agencies and public-sector customers, ensuring reliable deployment of OpenAI products while navigating complex security and compliance needs.
Role type
Senior IC Support Delivery Lead (Government)
Builds
A scalable support function for government clients, including service standards, escalation paths, and self-service resources.
Domain
Government/Public Sector + AI/LLM Support
Deliverable
client delivery
Required skills
Technical support engineering leadership, SaaS/API/cloud infrastructure expertise, incident management, product improvement via automation, stakeholder communication
Preferred skills
Experience with FedRAMP requirements, AI/automation scripting, distributed systems knowledge
Technologies
SaaS, APIs, cloud infrastructure, authentication, networking, observability, distributed systems
Responsibilities
Build and lead a team of support engineers, set technical/operational direction, serve as senior escalation point for complex issues, develop support models for government agencies, partner with Product/Engineering to improve product quality, turn recurring issues into scalable solutions, scale global support operations
Seniority
Senior, hands-on IC with leadership responsibilities