Client Success Manager (SaaS) - Bilingual Preferred
Core
Advocate for customers and guide their journey with Avetta's compliance and supplier management platform to drive retention, expansion, and adoption.
Role type
Client Success Manager (SaaS)
Builds
Customer adoption, retention, and expansion of Avetta's platform and services
Domain
Construction/Supply Chain SaaS
Deliverable
product features
Required skills
Client relationship management, Success planning, QBR execution, Product training, Cross-functional collaboration, Data analysis, Documentation
Preferred skills
German fluency, PMP certification, HSE or Procurement background, Microsoft Office, SFDC, JIRA
Technologies
SFDC, Wrike, Microsoft Office, JIRA
Responsibilities
Nurture and grow relationships with client stakeholders, Maintain client momentum and increase platform adoption, Serve as trusted advisor on use-cases and product functionality, Conduct review-and-planning sessions (Success Planning/QBR), Ensure client training and product utilization, Provide referenceable customers and data trends, Create innovative strategies for adoption and retention, Act as voice of clients for internal process improvements, Assist with at-risk mitigation, Own overall account health, Partner with Implementation and Professional Services, Fully document all client interactions
Seniority
Early career, 1-3 years experience