Manager, Customer Success - LATAM (Portuguese-speaking)
Core
Hire, develop, and coach Customer Success Managers to drive customer retention, expansion, and revenue growth at scale.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer retention and expansion revenue
Domain
SaaS / Observability / IT Infrastructure
Deliverable
client delivery
Required skills
Team leadership and coaching, Sales cycle management (renewal/expansion), Contract negotiation, B2B SaaS experience, Stakeholder management, Talent attraction and retention
Preferred skills
MEDDIC sales methodology, Command of the Message training, Fast-paced scaling environment experience
Technologies
Datadog platform
Responsibilities
Drive and influence the full renewal and expansion sales cycle, Serve as an advisor and role model for exemplary customer service, Act as a regional/segment owner and escalation point, Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth, Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges, Focus on talent attraction, retention, and development to create high-performance teams
Seniority
Manager, hands-on IC
