Customer Success Manager I
Core
Drive adoption, satisfaction, and retention for mid-market and enterprise commercial customers of an AI-powered construction visual intelligence platform.
Role type
Customer Success Manager (tactical execution, onboarding, and day-to-day partnership)
Builds
AI-powered Visual Intelligence Platform for construction teams
Domain
Construction technology (ConTech)
Deliverable
product features
Required skills
B2B SaaS customer success experience, onboarding and training facilitation, account health monitoring, discovery and workflow analysis, Salesforce/Catalyst/Gainsight proficiency, data interpretation for adoption risks, cross-functional collaboration, problem-solving
Preferred skills
Construction or ConTech industry experience, managing a $5M+ book of business across 30-100+ accounts
Technologies
Salesforce, Catalyst, Gainsight
Responsibilities
Serve as primary post-sales contact, deliver onboarding refreshers and training, monitor account health and usage trends, conduct discovery to recommend best practices, surface expansion/retention risks, support renewal processes, travel to customer jobsites (~25%), partner with Sales/Product/Marketing teams
Seniority
Mid-level (3+ years experience)