Account Manager, Client Development & Renewals
Core
Own a portfolio of existing customer accounts to drive renewal retention and expansion revenue through consultative upsell and cross-sell.
Role type
Senior Account Manager (Client Development & Renewals)
Builds
Expansion revenue and retention for an AI-native cybersecurity platform
Domain
Cybersecurity / SaaS
Required skills
consultative upsell and cross-sell, churn risk identification, multi-year contract negotiation, Salesforce/CPQ proficiency, forecasting discipline, stakeholder management
Preferred skills
Channel/MSSP experience, 2-tier GTM models, cybersecurity domain knowledge
Responsibilities
Manage renewals end-to-end including quoting and negotiation, identify expansion triggers and build multi-year account plans, monitor deployment health and usage to prevent churn, maintain accurate forecasts and CRM hygiene, partner with CSMs and SEs on account coverage
Seniority
Mid-Senior, quota-carrying IC