Enterprise Customer Success Manager (German speaking)
Core
Proactively drive new product attachment and build strong relationships with Datadog's largest and most strategic enterprise customers.
Role type
Enterprise Customer Success Manager
Builds
Datadog observability platform value narratives and adoption for Fortune 1000 clients
Domain
B2B SaaS / Observability / IT Infrastructure
Deliverable
client delivery
Required skills
Strategic partnership, executive relationship management, QBR leadership, adoption analysis, onboarding project management, cross-functional collaboration
Preferred skills
Experience with Fortune 1000 companies, B2B tech/SaaS background, ability to engage technical stakeholders (CTO, VP Engineering, DevOps)
Technologies
Datadog platform
Responsibilities
Act as a strategic partner to customers, build and maintain executive relationships, lead QBRs and strategic reviews, analyze adoption and usage trends, position Datadog as a critical observability platform, own and project manage the on-boarding process for new customers
Seniority
Mid-level (3+ years experience)