Technical Account Manager - Strategy
Core
Strategic technical partner for enterprise fleet management customers, bridging relationship management with high-level problem solving to ensure account health and drive product improvements.
Role type
Senior Technical Account Manager (Strategy)
Builds
Fleet management platform (safety, operations, finance tools for drivers, vehicles, equipment)
Domain
Transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, public sector
Deliverable
client delivery
Required skills
root cause analysis, SQL query development, hardware fault analysis, API troubleshooting, change management, account health campaign management, stakeholder communication
Preferred skills
telematics domain knowledge, custom configuration evaluation, beta program advocacy
Technologies
SQL, APIs, log parsing tools, fleet management systems
Responsibilities
Serve as primary technical point of contact for strategic/enterprise accounts; maintain macro-level understanding of account business needs; operate account health campaigns; collaborate with Product/Engineering to implement hardware/data/process fixes; trace inconsistencies and bugs using data tools; own end-to-end resolution of escalated cases; monitor product releases and advocate in beta programs; create SQL-based queries to identify emerging technical issues; provide off-hours assistance for upgrades.
Seniority
Mid-level, hands-on IC with strategic oversight
