Expert Support Technique et Comptable H/F
Core
Expert technical and accounting support specialist ensuring the reliability and correct daily use of the Pennylane financial management platform for accountants and business owners.
Role type
Senior IC technical support engineer (accounting domain)
Builds
Pennylane SaaS platform for SME financial management and accounting
Domain
FinTech / Accounting / SaaS
Deliverable
client delivery
Required skills
Accounting expertise (tax filing, audits, balance sheets), SaaS support experience, API/REST understanding, Postman, Swagger, basic SQL, technical investigation, cross-functional coordination
Preferred skills
Advanced SQL, deep product knowledge
Technologies
API, REST, Postman, Swagger, SQL
Responsibilities
Investigate and resolve technical and functional incidents via tickets, coordinate with product and engineering teams, analyze recurring issues to drive product improvements, document solutions and best practices, provide accounting expertise to users
Seniority
Mid-Senior, hands-on IC