CareerPlan

Channels Operations Manager, Managed Services

Palo Alto, CA HQ OfficeFull-time$140k2026-10-02 → 2026-11-10

Core

Own operational strategy, program design, and go-to-market execution for Rubrik's managed services business, driving alignment across MSPs, sales, marketing, and product teams.

Role type

Senior strategy and operations leader for channel management

Builds

Managed services business programs, partner tiers, incentive structures, and GTM strategies

Domain

Cybersecurity / Data Protection / SaaS

Deliverable

product features

Required skills

Strategic partnership building, business planning, performance management, GTM strategy development, data analytics, cross-functional leadership

Preferred skills

Channel ecosystem management at scale, GTM playbook development, complex problem deconstruction, executive communication

Technologies

Salesforce, Tableau

Responsibilities

Build deep relationships with MSP leadership, create annual business plans, lead Quarterly Business Reviews, evolve MSP program framework, develop GTM strategy, define and track performance metrics, drive pipeline accountability, close gaps in processes and systems, serve as internal advocate for partner needs

Seniority

Senior, hands-on IC with strategic advisory responsibilities