Analista Comercial de Retenção - Exclusiva para Pessoas com Deficiência (PcD) | Híbrido (RJ)
Core
Retain merchants by handling active and reactive calls and chats to negotiate commercial terms and reverse cancellation requests.
Role type
Senior IC commercial retention analyst
Builds
Long-term partnerships with Brazilian entrepreneurs
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
sales experience, customer service, negotiation, oral and written communication, client focus, resilience, conflict resolution
Preferred skills
customer retention experience, higher education, financial market knowledge
Responsibilities
negotiate commercial conditions, reverse cancellation requests, understand client dissatisfaction, propose business solutions, create action plans, suggest process improvements
Seniority
Junior to Mid-level, hands-on IC