Care Sales Guide - Inbound
Core
Handle high-volume inbound calls to guide customers through online business solutions, troubleshoot technical issues, and sell products like domains and website design.
Role type
Inbound sales representative (SMB focus)
Builds
Online business solutions (domains, website design, hosting) for small and midsize businesses
Domain
Internet services / SMB technology
Required skills
Inbound sales, active listening, technical troubleshooting, product knowledge, meeting sales targets, multi-channel communication (phone, email, chat)
Preferred skills
Technical aptitude (internet, email, hosting), experience owning/operating an SMB, familiarity with Office 365 or G-Suite (via careerplan.io/jobs/8012616003-care-sales-guide-inbound-at-godaddy)
Technologies
Office 365, G-Suite, domain registration, website design tools
Responsibilities
Answer inbound customer calls, troubleshoot technical issues, recommend product solutions, meet daily sales and availability metrics, pivot to outbound sales when needed
Seniority
Individual Contributor, 2+ years experience