Mission Operator - Albuquerque Police Department
Core
Serve as the primary technical advisor for public safety agencies, driving technology adoption, operational optimization, and modernization of Axon's ecosystem.
Role type
Senior technical account management / customer success lead
Builds
Customer trust, operational outcomes, and technology adoption strategies for public safety agencies
Domain
Public safety / Enterprise software / Cloud technologies
Required skills
Technical account management, customer success, solution engineering, complex troubleshooting, root-cause analysis, executive communication, consulting, networking knowledge, cloud infrastructure, integration management
Preferred skills
AI adoption, digital transformation, Power BI, SQL, mentoring
Technologies
Axon ecosystem, SaaS platforms, cloud technologies, networking, Power BI, SQL
Responsibilities
Conduct business and technology reviews, lead technical escalations, guide implementation planning, analyze customer health metrics, deliver advanced technical training, lead onsite deployments
Seniority
Senior, hands-on IC with strategic partnership focus
