Technical Account Manager, Enterprise Support - UKGI PS
Core
Trusted advisor and cloud operations architect helping enterprise customers maximize value from AWS services through strategy, architecture, and operational health.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Cloud adoption strategies, operational health plans, and customer enablement programs
Domain
Cloud computing / Enterprise IT
Required skills
Technical engineering experience, troubleshooting distributed systems (compute/storage/networking/databases/DevOps), customer advocacy, strategic planning, incident management, risk management, workshop facilitation
Preferred skills
AWS services experience, internal enterprise or external customer-facing technical lead experience
Technologies
AWS services, distributed systems
Responsibilities
Build solutions and provide technical guidance to customers, ensure AWS environments remain operationally healthy while reducing cost and complexity, develop trusting relationships with customers to understand business needs, drive technical discussions on incidents and risk management, consult with partners from developers to C-suite, collaborate with Solutions Architects and Sales teams, proactively identify opportunities for additional customer value, solve problems during workload migration, run workshops to uplift customer capabilities